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This gentleman said he was from TalkTalk and wanted to know how my router was connected and where it was situated. Laptop, computer ?
I said I was uncertain about the call and was suspicious.
He assured me it was genuine and that if I answered his questions, he would talk me through the problem. I said I had no problem as far as I knew.
He again said if I went on to my laptop he would point out the problems.
I said I needed a letter or email first before I would accept it as a genuine call.
H assured me he was there to help me but I told him, sorry, I'm going to put the phone down.
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